REFUND & RETURNS POLICY
Last updated: September 15, 2026
We want you to be satisfied with your Vamos Apparel purchase. This policy explains our requirements for returns, exchanges, and refunds.
RETURN WINDOW
Eligible merchandise may be returned within 30 calendar days after the confirmed delivery date.
To qualify for a return, merchandise must be:
Unworn, unwashed, and unused
In its original condition
Free from stains, odors, damage, alterations, and signs of wear
Returned with original tags and packaging, where applicable
Accompanied by proof of purchase
Trying on an item solely to confirm its fit will not normally make it ineligible, provided it otherwise remains in its original condition.
ITEMS THAT CANNOT BE RETURNED
Unless the item arrived defective, damaged, or incorrect, we do not accept returns of:
Final-sale or clearance merchandise identified as final sale
Gift cards
Personalized or customized products
Intimate apparel or hygiene-sensitive products after packaging has been opened
Worn, washed, altered, stained, or damaged merchandise
Items returned after the return window
Items without original tags or proof of purchase
Any additional product-specific return restriction will be disclosed on the relevant product page before purchase.
STARTING A RETURN
Before sending merchandise back, contact:
Include:
Your name
Order number
Item being returned
Reason for the return
Photographs if the item is damaged, defective, or incorrect
If the return is accepted, we will provide return instructions and, where applicable, a return authorization. Merchandise sent without following the provided instructions may be delayed or rejected.
Do not send returns to our business address unless our customer-care team instructs you to do so.
RETURN SHIPPING
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return-shipping costs.
Original shipping charges are non-refundable unless:
We shipped an incorrect item
The item arrived damaged or defective
Applicable law requires otherwise
We recommend using a trackable shipping method. Vamos Apparel is not responsible for return packages lost or damaged before they reach the designated return location.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly after delivery. Contact us as soon as reasonably possible if an item is damaged, defective, or incorrect.
Please include your order number and clear photographs of:
The product
The issue
The packaging and shipping label, when relevant
If we confirm the problem, we may provide a replacement, exchange, refund, or other legally appropriate remedy. We may provide a prepaid return label when the error is ours.
EXCHANGES
The fastest way to obtain another size, color, or product is usually to return the eligible item and place a new order.
If direct exchanges are available, they are subject to product availability. We cannot reserve replacement inventory while a return is in transit.
REFUND INSPECTION AND APPROVAL
We will inspect returned merchandise after receiving it. We will notify you whether the refund has been approved or denied.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for us to initiate the refund.
Your bank or payment provider may require additional processing time before the credit appears in your account.
PARTIAL OR DENIED REFUNDS
We may deny a refund or issue a partial refund where permitted by law if merchandise:
Shows signs of wear or use
Has been washed, altered, or damaged
Is missing original tags, accessories, or packaging
Is returned outside the return window
Does not match the merchandise originally purchased
We will notify you if a return does not qualify.
ORDER CANCELLATIONS
Contact support@vamosapparel.shop immediately if you want to cancel an order.
We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment. If cancellation is no longer possible, you may request a return after delivery, subject to this policy.
REFUNDS FOR UNDELIVERED OR CANCELED ORDERS
When we cancel an order or are required to issue a refund because merchandise cannot be shipped, the refund will be returned to the original payment method in accordance with applicable law.
CHARGEBACKS
Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the concern. This does not limit any rights you may have through your bank, card issuer, or applicable law.
CONSUMER RIGHTS
This policy does not limit any non-waivable rights or remedies available under applicable consumer-protection law.
CONTACT
Vamos Apparel
2053 Vancouver Ave
Monterey Park, CA 91754
United States
Email: support@vamosapparel.shop
Phone: 626-260-5641
Website: https://vamosapparel.shop
